Privacy Policy

Austen Riggs Center Website Privacy Policy

I.       Overview

The Austen Riggs Center ("Riggs") welcomes you. This policy will explain the approach we take in protecting, collecting and using the information we gather from you in connection with our website, www.AustenRiggs.org.  (Please check the Definition section at the end of this Policy for the meaning of any terms you do not understand.)

Please note: This policy applies only to information collected through the Austen Riggs Center website. Any other sites that are linked to this website are governed by their own Privacy Policies and Terms of Use. Please consult these sites directly for information on how they collect, use, and share your information.

II.      Collection and Use of Information

This site collects information from you in order to improve the usefulness of the online information we offer to our users.  It collects both personally identifiable information and non-personally identifiable information.

         A.      Non-Personally Identifiable Information

Non-personally identifiable information is routinely gathered from all site visitors by third party providers through the use of web server logs, cookie technology, and clear GIFs. The information we collect includes how many people visit the site, the pages they visit, what website they are coming from, how long they stay, etc. This data is collected on an aggregated, anonymous basis, and, standing alone, does not identify any individual.

However, in some cases we may associate this aggregate, anonymous information with personally identifiable information and treat the combination as personally identifiable information. 

i.          Third Party Ad Servers      

We may also use third-party advertising companies to display ads on a variety of different websites that are intended to attract visitors to our site. These companies may employ cookies, clear GIFs and other technologies to track non-personally identifiable information about your visits to other sites involved in our marketing efforts.  This helps us measure and improve the effectiveness of our marketing. This information may be shared with Riggs and others performing services on behalf of Riggs.

If you would like more information about how third party ad servers work and to understand your choices about not having this information used by these companies, see the Network Advertising Initiative's consumer Web site at  http://www.networkadvertising.org/understanding-online-advertising.

ii.         Cookies

This site uses cookies to accurately track the number of website users.  We store a unique identifier in the cookie to properly distinguish a user’s workstation.  Cookies allow a web application to respond to you as an individual; they do not, however, obtain personally identifiable information.  If you are concerned about the use of cookies, you may opt to enable a feature in your browser software that will erase cookies, block all cookies, or warn you before cookies are stored or exchanged.  If you reject a cookie, you may still use our site.  However, disabling all cookies may stop certain features of the site from working properly.

B.        Personally Identifiable Information

Personally identifiable information is collected from you by the site features and third party providers listed below.

                        i.          Site Features

                                    a.        Sign Up for Updates

If you sign up to receive updates from this site, you will be required to provide the following personally identifiable information:

  • Your name;
  • Your e-mail address;
  • Your mailing address; and
  • Your phone number.

Your first name will be used only to address you personally in any email notifications that are sent to the email address you provide. Your e-mail address will be used to send you information from Riggs.  To unsubscribe to these communications, follow the language within the e-mail notifications. Your mailing address will be used if you asked to have something mailed to you or to be notified of Riggs updates by mail. Your phone number will be used if you would like someone to contact you by telephone.

b.      E-mail-a-Friend

This site contains a feature that allows you to send someone an email containing a link to this site. If you use this feature, you may be asked to provide personally identifiable information. It is important to note that this information is collected only when you voluntarily provide it. In order to send someone an e-mail that contains links to this website, the following information is required:

  • The recipient's e-mail address, which serves as the means to send the e-mail; and
  • Your e-mail address.

You may, but are not required to, provide:

  • Your name;
  • The recipient’s name; and
  • A message.

Riggs will only use the above information to send the e-mail and will not store or further disclose the information.

c.      Registration

Registering for the site allows users to take advantage of more content on the site, such as an alumni community and an online continuing education site for clinicians.  It also allows users to comment on the Austen Riggs Center Blog. In order to register for the site, personally identifiable information will be collected such as your name and email address. You can change your information at any time by editing your profile page.

                           d.      Uploading Employment Applications

This site allows visitors to upload their cover letters, resumes and an Austen Riggs Center application for employment. This information is collected and reviewed by the Human Resources office of the Austen Riggs Center.

                           e.      Email

You will receive email communication from Riggs if you register for the site.  You may opt out of this feature by following the directions in our email communications.

                           f.       Embedded External Platforms

Users may access content on external platforms (such as SoundCloud, Vimeo and YouTube) from the pages of this site. These types of services may collect web traffic data, cookies and usage data for the pages of this site where the service is installed, even when users do not visit the external platform directly. For example, YouTube may collect information when you play a youtube video from one of the pages of our site.

                        ii.      Third Party Providers

This site uses third-party providers to perform various functions.  This section of the Privacy Policy gives an overview of our understanding of how these programs collect and use information, and the types of information they collect.  For more details on a specific third-party program, and to make certain all information is current, please see that program’s Privacy Policy.

a.      Google Analytics and Google Tag Manager

The Austen Riggs Center uses demographic and interest reports provided by Google Analytics to collect information about visitors’ age, gender, affinity categories, and in-market segments.  Google Analytics is a web analysis service provided by Google Inc.  (“Google”).  It collects cookies and usage data, but does not collect personally identifiable information.  Google uses the non-personally identifiable information that it has collected to track and examine the use of the website, to prepare reports on user activities and share them with other Google services.   

The Austen Riggs Center also uses a feature of Google Analytics called Google Tag Manager.  The tags that Google Tag Manager instructs to fire may collect non-personally identifiable information.  If you wish to opt out of all tracking tags employed by Google Tag Manager, you must do so at the domain or cookie level.  

b.      Blackmesh

Blackmesh is a third party vendor that hosts the Riggs website.  Blackmesh does not share personally identifiable information with any third party.  It uses certain types of non-personally identifiable information for various purposes, such as tracking site usage and to improve the site.  It uses IP addresses to help diagnose problems with its server, to administer the Riggs website, and to gather broad demographic information. 

c.      Paypal

When you make a payment on this website using Paypal, Paypal may collect personal information that you provide, such as your name, address, phone number, email address, date of birth, national ID number, etc.  Paypal may also collect financial information, such as full bank account or credit card numbers.  This information is stored in computers located outside of the United States, and Paypal uses various safeguards to protect it.  Paypal uses this information to:

•   provide services and customer support;

•   process transactions and send notices about transactions;

•   verify your identity;

•   resolve disputes, collect fees, and troubleshoot;

•   manage risk, detect, prevent and/or remediate fraud or other illegal activities;

•   detect, prevent or remediate violations of policies or applicable user agreements;

•   improve services by customizing user experience;

•   measure performance of services and improve their content and layout;

•   manage and protect IT infrastructure;

•   provide targeted marketing and advertising, service update notice, delivering promotional offers;

•   contact you;

•   perform credit checks and verify them.

Paypal will only share personal information with certain entities for certain purposes:

•   with corporate family to help prevent illegal acts and violations of policies, and to guide decisions about products, etc.;

•   with credit bureaus and collection agencies;

•   with banking partners as required by credit card association rules;

•   with companies that Paypal merges with or is acquired by;

•   with law enforcement, or in response to a subpoena, court order, etc. when Paypal believes it’s necessary to prevent physical harm, financial loss, or suspected illegal activity;

•   with unaffiliated parties in certain circumstances (fraud and risk management; customer services, shipping, legal compliance, service providers, and other third parties if you so direct or consent).

Paypal uses cookies to recognize you, customize service, content and advertising, measure promotional effectiveness, ensure that account security is not compromised, and mitigate risk and prevent fraud.  

III.     Sharing Information

In addition to the uses and disclosures described above, Riggs may disclose personally identifiable information to governmental authorities and to other third parties when compelled to do so by governmental authorities, or as otherwise required or permitted by law, including but not limited to in response to court orders and subpoenas.

We also may disclose personally identifiable information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the website or anyone else that could be harmed by such activities. 

IV.     Security of Your Information

Austen Riggs takes reasonable steps to safeguard personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, or disclosure. You should keep in mind, however, that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

V.      Definitions

In order to understand the way in which we collect and use information on this site, you should be familiar with the following terms:

Personally identifiable information: Personally identifiable information is any data element or collection of data elements that directly identifies an individual, including, but not limited to, name, mailing address, phone number and e-mail address.

Non-personally identifiable information: Non-personally identifiable information is any data element or collection of data elements that, standing alone, cannot be associated with a specific individual.

Clear GIFs: A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail or other type of message, which enables us to track and analyze your use of our site. The information collected through clear GIFs is non-personally identifiable information.

Cookie technology: Cookie technology enables websites to store small bits of information on your computer, and then ask for that information back at a later time. A cookie is a text file that is sent to the hard drive where your browser files are kept.

Web server logs:  A web server log is a file where website activity (such as your internet provider (IP) address, date of visit, length of visit, what pages you visit on our website, etc.) is stored.

VI.     Notification of Change

Riggs reserves the right at its discretion to change, modify, add or remove portions of this policy, at any time.

We will communicate any updates to our policy on our site for any site visitors.

We encourage you to check this policy from time to time to review any changes that might be made. The date found below tells you when this policy was last updated.

Date last updated July 2019.